Legal
Report abuse
If something on our network should not be there, tell us. A person reads every report.
Last updated 11 November 2026
Where to send a report
Send it to [email protected]. Court orders and formal legal notices go to [email protected].
What to include
- The exact web address, or the IP address and port.
- The date and time, with your time zone.
- What happened, with evidence: full headers for spam, log lines for an attack, a screenshot for a phishing page.
- An address where we can reach you. Anonymous reports are read too.
- For a copyright complaint: the work, the exact address of the material and who is making the claim.
What happens next
- For anything on the never allowed list in our Acceptable Use Policy, we suspend the service as soon as we have confirmed the report.
- Other complaints are forwarded to the customer, who has 48 hours to respond. We do not pass on your contact details unless the complaint requires it.
- If you left an address, we tell you what we did.
Material that exploits children
Send us the address only, never the material itself. We cut off access at once, keep what the law requires us to keep and report it to the responsible hotline or authority.
Requests from authorities
We respond to orders that are valid in the country where the service is hosted. We check every request, and we can only provide the limited information described in our Privacy Policy.
What we do not act on
Reports without an address or evidence, threats, and demands to remove lawful content because someone dislikes it.