Acceptable Use Policy

Draft. This page has not been reviewed by a lawyer yet and our company details are not final.

What we host

Most hosts publish only what they forbid and leave everything else to the mood of whoever reads the complaint. Here is the other half of the list. These are welcome on the right plan, and not one of them is a reason to lose your server:

• VPN services, private proxies, Tor bridges and middle relays.
• Free speech projects, political sites, journalism and places to publish anonymously.
• Adult material between consenting adults, where it is lawful where it is hosted.
• Cryptocurrency nodes, validators, wallets and the sites around them.
• Forums, imageboards, chat servers and communities other hosts find awkward.
• File sharing, archives and mirrors, as long as the material itself is lawful.
• Licensed gambling and gaming.
• Security research and tooling, used against systems you are allowed to test.
• Anything turned away elsewhere for being controversial rather than unlawful.

We do not take a site down because somebody is offended by it, and no complaint is acted on before a person has read it. What we do act on is the list below, and that list does not move.

Never allowed

The following may not be hosted on, sent from or controlled through any of our services:

• Material that sexually exploits children, in any form.
• Malware, ransomware, botnet command servers and stolen data.
• Phishing pages, and any site that imitates a brand or a person in order to deceive.
• Fraud and scams, including the sale of stolen cards, accounts or identities.
• Spam in any channel, and services built to send or support it.
• Attacks on other systems, such as denial of service, password guessing, intrusion and scanning without permission.
• Threats against people and calls for violence.
• Anything that is illegal in the country where your service is hosted.

Network and resources

• Do not forge IP addresses or announce address space that is not yours.
• Do not run open mail relays, open DNS resolvers or public proxies that anyone can use without logging in.
• Cryptocurrency mining is not allowed on web hosting or VPS plans. Ask us about a dedicated server.
• Web hosting plans are for websites and mail. They are not file storage or a backup target.
• A service that harms other customers through its use of CPU, disk or network may be limited while we contact you.

VPN, proxies and Tor

VPN servers and private proxies are welcome on every VPS and dedicated server. Tor bridges and middle relays are welcome too. Exit relays draw complaints by their nature, so write to us first and we will agree on an address and a contact for them.

Email

You may send mail to people who asked to receive it. Lists that were bought, rented or scraped are spam whatever the content is. New accounts start with a sending limit, which we raise on request.

How we handle complaints

• A person reads every complaint. Nothing is taken down by an automated system.
• If the complaint is not about the never allowed list, we forward it to you. You have 48 hours to fix the problem, remove the material or explain why the complaint is wrong.
• If we hear nothing in that time, we may suspend the service the complaint is about.
• For the never allowed list and for attacks in progress, we suspend first and write to you afterwards.
• The DMCA is a United States law and has no force where our servers are. We do not operate a DMCA takedown procedure.
• A copyright complaint has to name the work, the exact address of the material and the person making the claim. We act on it when it is valid under the law of the country where the service is hosted.
• We follow orders from courts with authority over the hosting location. Where the law lets us, we tell you about them.

Consequences

Depending on how serious a breach is, we may ask you to fix it, limit or suspend the service, or end it. A service ended for a serious breach is not credited or refunded.

Reporting abuse

If something on our network breaks this policy, tell us at [email protected]. The abuse page explains what a report should contain.