Refunds and Credit

Draft. This page has not been reviewed by a lawyer yet and our company details are not final.

The short version

• New VPS, web hosting, WordPress and reseller services can be cancelled within 7 days for full account credit.
• If we cannot deliver what you paid for, you choose between account credit and a refund in crypto.
• You can cancel any service at any time. It runs until the end of the paid period.

The 7 day credit window

If a new VPS, web hosting, WordPress or reseller service is not what you expected, tell us within 7 days of the first payment. We cancel the service and add the full amount to your account credit, which you can use for anything else we sell.

The window applies once per customer and service type. It does not apply to renewals.

What is not covered

• Dedicated servers, which are prepared for you individually.
• Domain registrations, transfers and renewals.
• Additional IP addresses, migrations, management and development work that has already been carried out.
• Services suspended or ended for a breach of the Acceptable Use Policy.

If we fail to deliver

If we are unable to provide a service you paid for, you can have the amount as account credit or as a refund in the coin you paid with. A refund is the US dollar value of your payment, converted at the rate on the day we send it, less the network fee.

Too much, too little or too late

• If you send more than the invoice asks for, the difference becomes account credit.
• If you send less, the invoice stays open until the rest arrives.
• If a payment arrives after the invoice has expired, it is counted at the rate when it arrives.

Account credit

Credit stays on your account for as long as the account is open. It can pay for any service or renewal. It cannot be paid out or moved to another account.

How to ask

Write to [email protected] from the email address of your account and name the service it concerns.